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Membership Development Manager
Position: Membership Development Manager
Reports To: CEO
About the Lethbridge Chamber of Commerce
The Lethbridge Chamber of Commerce is dedicated to fostering a strong business community by providing resources, networking opportunities, and advocacy for local businesses. We are seeking an experienced and results-driven Membership Development Manager to lead our membership growth and engagement initiatives.
Position Summary
The Membership Development Manager plays a critical role in driving membership growth, engagement, and retention. This senior-level position is responsible for identifying and securing new members, enhancing relationships with existing members, and leading strategic initiatives that promote the value of Chamber membership. The ideal candidate has a strong background in business development, sales, and relationship management, with a proven ability to meet and exceed targets.
Key Responsibilities
Membership Growth & Sales (40%)- Develop and execute strategies to attract and secure new Chamber members.
- Maintain a high retention rate by developing targeted engagement plans for renewing members.
- Identify and cultivate relationships with potential business partners and sponsors.
- Create and implement innovative membership attraction campaigns.
- Collaborate with the Events & Partnership Manager to drive sponsorship and partnership opportunities.
- Lead efforts to enhance the member experience through proactive engagement strategies.
- Develop and execute initiatives to ensure members maximize their Chamber benefits.
- Coordinate quarterly Member Receptions and networking events.
- Maintain ongoing outreach with new members, ensuring successful onboarding.
- Conduct member visits, follow up with at-risk members, and schedule upgrade meetings.
- Work closely with volunteers and committees to support member engagement and retention.
- Represent the Chamber at community events, networking functions, and industry meetings.
- Analyze membership trends and develop reports with strategic insights for the CEO and Board.
- Maintain accurate records of membership data and sales activity.
- Develop membership marketing materials and lead promotional campaigns.
- Identify and implement best practices to enhance the Chamber's business development efforts.
- Assist with special projects and initiatives as assigned by the CEO.
- Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).
- Minimum of 5 years of experience in business development, sales, or membership-based organizations.
- Proven track record of meeting and exceeding sales targets.
- Strong relationship-building, negotiation, and communication skills.
- Exceptional public speaking and presentation abilities.
- Highly organized with excellent time management and problem-solving skills.
- Proficiency in CRM software and business development tools.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willingness to work occasional evenings and weekends for networking and events.
- Be part of a thriving business community and drive meaningful impact.
- Professional growth and leadership opportunities.
- Dynamic and collaborative team environment.
- Competitive salary and benefits package.
If you are passionate about business development and community engagement, we encourage you to apply! Please send your resume and cover letter to Cyndi Crane at cyndi@lethbridgechamber.com with the subject line "Membership Development Manager Application."
We thank all applicants for their interest; however, only those selected for an interview will be contacted.